Crisis Management

• Situation: When imported cheese was found to contain sodium benzoate, a banned additive, the shipment was held in customs.

• Challenge: Korean food regulations required the shipment to either to be returned or destroyed.

• Our Approach: We thoroughly investigated the related regulations and found a possible remedy whereby we would be able to bypass the ban by using natural-origin compound application. We worked with the food safety regulation and customs authorities regarding the matter and they accepted the proposed solution.

• Outcome: After working with the exporter on the need to submit additional documents to authorities, the load was released.