Internal Crisis with High Reputational Risk

• Situation: When the Korea-based country manager of a multinational firm assaulted a fellow executive at a company dinner, it naturally triggered a serious internal crisis. By the time Insight was engaged, the situation had escalated, with employees divided between those calling calls for the CEO’s removal and others coming to his defense.

• Challenge: The incident posed an immediate risk of external exposure, potential legal and regulatory consequences, and long-term reputational damage. 

• Approach: Insight worked closely with regional headquarters and HR leadership to assess risk scenarios, advise on internal communications, and align response options with global governance standards. 

• Outcome: The company was able to manage the situation in a controlled manner, reduce internal volatility, and prepare a credible response framework for external disclosure if required. The engagement strengthened internal crisis readiness and reinforced leadership alignment during a highly sensitive period.